Administrative Support Specialist

Location: Philippines

Work Arrangement: Work from home / Hybird

The Role:

As our Accounts Receivable Analyst, you will be responsible for ensuring that our customers are billed timely and our accounts receivable turns into cash thereby positively impacting company’s cash flow through customer collection efforts. Healthy cash flow funds operating expenses and allows us to fund our growth. You are right for this role if you are passionate about adding value to a fast-paced organization through the delivery of timely, complete, and accurate billing information and cash collections. You are forward-looking and possess a can-do attitude and work ethic. You are excited by the prospect of joining a company in the early innings of growing into a multi-billion-dollar company. Ideally, you have past accounts receivable experience in a fast growth company.

Essential Functions:

The essential functions include, but are not limited to the following:

  • Healthy business relationships with customers and internal teams to increase efficiency in processes

  • Take initiative on reconciling complex issues around subscription and services billings to ensure timely payments on a portfolio of accounts. This includes daily collection emails to customers, which may require involving sales and success teams to assist with resolving discrepancies. Analyst is also responsible for escalating issues appropriately

  • Play a critical role in orders management, which involves reviewing contracts for accuracy of information and insuring proper recognition of product and billing to the customer. This includes working closely with the Revenue and Professional Services teams to review sales orders with non-standard revenue terms to ensure proper revenue recognition according to regulations and working with Sales Operations for any corrections that are needed

  • Assist with month-end closing tasks to meet dependencies of the close calendar and assist in audits

  • Generate credit memos, process write-offs, and prepare pro-forma invoices when necessary

  • Prepare balance sheet reconciliation and journal entries for state sales tax

  • Prepare state tax registrations and other forms

  • Perform basic research to resolve state tax issues.

Qualifications:

  • Bachelor’s degree in Finance, Accounting, or any related field

  • 1+ year prior experience in B2B collections for subscription and services-based business model, collecting from customers in various regions including international regions

  • Prior experience in NetSuite is a plus

  • Prior experience in Salesforce is a plus

  • Strong interpersonal skills, showcasing the ability to effectively articulate verbally and written ideas across different audiences

  • Ability to prioritize workload and perform multiple tasks under accelerated monthly and quarterly close deadlines, while maintaining quality and accuracy

  • Self-motivated and able to work independently, while also able to thrive working within a team to expedite completion of critical projects with other functional groups

  • Excellent grasp of all Microsoft 365 applications

  • Aptitude in data management, analytics and reporting preparation

  • Ability to function in an autonomous environment—independent worker, self-directed

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