Desktop Support technician

The Role:

Location: Philippines

Work Arrangement: Work from home / Hybird

Work Hours: 6PM – 5AM PST or 5AM – 4PM PST, follows Philippine holidays

The desktop support technician requires having a working knowledge of desktop operating systems and a drive to deliver the best possible experience to our clients. The role is responsible for troubleshooting Windows 10 (and Windows 11 in the future) and macOS regularly and working in Office 365 and Active Directory. It will also involve translating technology to end-users.

Essential Functions:

  • Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
  • Investigate and remediate malware alerts and help users enroll in MFA
  • Assist in networking and server deployments
  • Document, track, and escalate tickets
  • Manage the client’s documentation platform to keep everything up to date along the way


  • Bachelor’s degree in the related field preferred
  • A+ and/or Network+ certifications are preferred
  • Working knowledge of Windows 10 and macOS
  • Working knowledge of the Microsoft 365 office suite
  • Knowledge of Office 365 cloud services is a plus
  • Knowledge of Azure and/or AWS is a plus
  • Superb verbal and written communications skills are a must
  • Experience with ticketing systems is preferred, with Autotask experience a huge plus
  • Experience in a multi-client environment
  • Analytical skills with particular attention to detail
  • Aptitude in data management, analytics, reporting preparation
  • Ability to function in an autonomous environment—independent worker, self-directed
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