Project Admin

Location: Philippines

Work Arrangement: Work from home / Hybird

Work Hours: 1 PM – 10 PM PST, follows Philippine holidays

The Role:

The Project Admin will work with the team to help bring visibility into project and business data and KPI’s.

Essential Functions:

  • Conduct a daily review of all production work against defined client and project KPIs
  • Follow a pre-defined process for time not meeting the defined KPI
  • Review entries in ERP system
  • Review project scope
  • Follow-up with technical resources
  • Review ticket classification and naming guidelines and update tickets as needed
  • Complete a similar process for SaaS licenses, user-based billing, and other reconciliation tasks

Qualifications:

  • Bachelor’s degree in the related field preferred
  • At least 1 year of experience working in administration or similar industry
  • Strong English reading, writing, and comprehension is a requirement
  • Experience in an autonomous, multi-client environment
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Needs to be able to demonstrate high attention to detail and be a self-starter
  • Aptitude in data management, analytics, reporting preparation
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