Systems Engineer

Location: Philippines

Work Arrangement: Work from home / Hybird

Work Hours: 3PM – 12PM PST, follows Philippine holidays

The Role:

The essential functions include, but are not limited to the following:

  • Manage client LAN/WAN, virtual environments, storage, backup, and security technologies.
  • Provide proactive and reactive technical support for client LAN, WAN, server, and workstation infrastructure
  • Assess and benchmark client LAN, WAN servers and workstations against standards and best practices
  • Help clients identify technical risks within their IT environment
  • Prepare and maintain documentation of network configurations
  • Work cross functionally with all support teams to deliver comprehensive client support services
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Research and recommend approaches for system administration tasks

Essential Functions:

The essential functions include, but are not limited to the following:

  • Manage client LAN/WAN, virtual environments, storage, backup, and security technologies.
  • Provide proactive and reactive technical support for client LAN, WAN, server, and workstation infrastructure
  • Assess and benchmark client LAN, WAN servers and workstations against standards and best practices
  • Help clients identify technical risks within their IT environment
  • Prepare and maintain documentation of network configurations
  • Work cross functionally with all support teams to deliver comprehensive client support services
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Research and recommend approaches for system administration tasks

Qualifications:

  • 3+ years of full-time hands-on experience managing business class network technologies
  • Must have or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA, VCP, CompTIA A+, Network+, and Security+)
  • 3+ years overall in a business IT support role and/or Systems Administration function.
  • Technical Experience:
    • Microsoft Windows Server Management and Configuration – Windows 2012/2016/2019
    • Windows 10 & Macintosh Catalina Management and Configuration
    • Exchange Server Management Exchange 2010 and Higher
    • Office 365 Administration Active Directory Administration and Domain Management
    • VMware ESXi and vSphere v4.1 and Higher Server Hardware Configuration and Management
    • Microsoft Hyper-V Virtualization technology
    • SAN and Storage Array Technology Configuration and Management
    • Familiarity with Firewall Technologies, example: Mikrotik, Cisco, WatchGuard
    • Terminal Server/RDS Server Configuration and Management
    • Layer 2 Ethernet Switch Administration, including VLAN Management
    • IP Scheme Management Enterprise Firewall Administration
    • Enterprise Backup and DR Technology UPS Power Management Technology
  • Exposure to these products is a plus:
    • ConnectWise Manage & Automate
    • Auvik network management and monitoring
    • HP and Dell Servers
    • Cloud services: Office 365, G-Suite, Box.com, JumpCloud
    • Datto & StorageCraft Software Suite
    • OpenDNS security technology
    • APC UPS and PowerChute
  • Excellent grasp of all Microsoft 365 applications
  • Excellent verbal and written communication skills
  • Aptitude in data management, analytics and reporting preparation
  • Ability to function in an autonomous environment—independent worker, self-directed
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