Team Lead

Location: Philippines

Work Arrangement: Work from home / Hybird

Work Hours: Graveyard Shift, follows Philippine holidays

The Role:

Coordinate and supervise daily/weekly/monthly activities of team members. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

Essential Functions:

  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Understanding the business, priorities, and agenda of clients to manage day to day operations
  • Monitor performance metrics and ensure delivery of targets/goals
  • Coordinate work activities with the operations manager
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Comply with reporting requirements of each team handled
  • Provide coaching, feedback, and annual performance reviews
  • Conduct training need analysis in collaborating with the operations manager and participate in creating training programs and developmental opportunities for direct reports
  • Monitor and impose compliance to company policies and procedures
  • Facilitate formal corrective action in collaboration with HR
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

Qualifications:

  • Bachelor’s degree holder (eg, Business Administration, Computer Science, IT, etc.)
  • Seasoned leader (assistant manager level) w/ at least 5 years people management experience
  • In-depth knowledge of performance metrics
  • In-depth knowledge of project management principles
  • Ideally process improvement trained (eg, Six Sigma, Lean, etc.,)
  • Ideally had experience handling technical roles (eg, IT helpdesk, QA testers, software developers)
  • Technical savvy and have propensity to learn new technology or platform in short period of time
  • Strong organization, oral and written communication skills
  • Aptitude in data management, analytics, reporting preparation
  • Uncompromising professional standards and integrity
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