Customer Care Coordinator

Location: Philippines
Work Arrangement: Work from home
Work Hours:
7AM – 6 PM Central Standard Time (Saturday to Tuesday), follows Philippine holidays

The Role:

The Customer Care Coordinator is tasked to support the company in providing outstanding service to customers while creating a positive and supportive work environment for fellow employees. 

Essential Functions:

  • Respond to customer service requests within established protocols 
  • Assign qualified field technicians to the site within CPT guidelines 
  • Negotiate field technician travel rates according to CPT guidelines 
  • Ensure all required equipment is on-site for technicians 
  • Order lifts from CPT supplier to perform the duties requested at the customers’ site 
  • Log all customer interactions in the ticketing system following CPT procedures 
  • Call or email to confirm technician assignments 
  • Communicate with customers through telephone or email 
  • Identify and escalate situations following CPT procedures 
  • Research questions using available resources 
  • Stay current with company systems, information, changes, and updates 
  • Enhance CPT’s brand by identifying new and innovative ways to support CPT customers 
  • Explore new opportunities for approaching work responsibilities 
  • Perform other duties as requested, delegated, or assigned 

Qualifications:

  • Bachelors or Associated degree preferred 
  • 2 years of related experience preferred 
  • Excellent verbal and written communication skills 
  • Excellent customer service skills and professionalism  
  • Negotiation skills 
  • Advanced computer skills, particularly with Microsoft Outlook and Teams 
  • Adaptability and ability to work in a fast-paced and autonomous environment 
  • Problem analysis/problem-solving skills 
  • Excellent attention to detail and time measurement skills 
  • Self-motivated and self-directed 
  • Ability to multi-task 
  • Experience in a multi-client environment 

Apply Now!

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