Product Consultant

Location: Philippines
Work Arrangement: Work from home
Work Hours:
8 AM – 5 PM Pacific Standard Time, follows Philippine holidays

The Role:

The Product Consultant is well acquainted with products, procurement standards, and preferred suppliers, and can communicate beneficial impact to stakeholders; provides presentations for inbound client projects and other sales activities, drafts email marketing materials, creates images for email marketing and social media, and provides a level of service. The Product Consultant meets with current clients to hear about their project needs, responsible for a high level of satisfaction, repeat, and new business. 

Essential Functions:

  • Monitor chat and other inbound sales channels 
  • Respond to inbound requests in a timely manner 
  • Respond to emails and chats quickly as required 
  • Maintain HubSpot 
  • Remove contacts who do not need to be in HubSpot 
  • Ensure recipients are not in HubSpot 
  • Manage sequences in HubSpot, edit as needed 
  • Take notes in HubSpot 
  • Set up sequences and workflows in HubSpot 
  • Enter new orders 
  • Update deals and contact cards 
  • Obtains client details that are missing from their record 
  • Move deals through Pipeline 
  • Manage lists, sequences, and workflows 
  • Meet with clients to discuss current order needs (may bring in CSM when 
  • needed) 
  • Learn the details of the client’s current project 
  • Communicate project needs with the sales team to strategize solutions 
  • Learn client preferences and get direction from the client success manager (CSM) 
  • Provide deadlines and details important to the success of the order 
  • Deliver sales presentations to clients in meetings 
  • Choose products that fit the client’s project parameters and preferences 
  • Refine presentation based on the direction provided by the CSM 
  • Deliver presentations that have been approved to send by the CSM to clients 
  • Communicate effectively with clients in a way that elicits their return and advocacy 
  • Act as the point of contact for adopting phase clients, recipients (through the company stores or pop-ups), and clients with a current project 
  • Bring information back to the sales strategy meeting  
  • Draft and manage sequences 
  • Draft sequences and get final approval from Lou 
  • Draft and post on social media 
  • Maintain Linktree, press page, and other points of reference 
  • Draft and schedule email marketing materials and manages layout and brand standards 
  • Find new products and brands to sell on Shopify and to fit clients’ needs for the upcoming seasons 

Qualifications:

  • A Bachelor’s degree in the related field 
  • Experience in marketing campaigns a plus 
  • Active and well-versed on different social media platforms a plus 
  • Knowledgeable with newsletters a plus 
  • Experience in a multi-client environment 
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications 
  • Strong organization, oral and written communication skills 
  • Analytical skills with particular attention to detail 
  • Aptitude in data management, analytics, reporting preparation 
  • Ability to function in an autonomous environment—independent worker, self-directed 

Apply Now!

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