Sr. Systems Administrator

Location: Philippines
Work Arrangement: Work from home
Work Hours:
7 AM – 4 PM Pacific Standard Time, follows Philippine holidays

The Role:

As the Sr. Systems Administrator, you are expected to provide end-user support on a variety of technical issues relating to information technology systems; maintain and support remote clients’ networks by performing the duties as assigned. 

Essential Functions:

  • Provide technical support and guidance to end-users by identifying, researching, and resolving technical problems 
  • Address technical issues identified by an internal Remote Monitoring and Management (RMM) system 
  • Respond to telephone calls, chat requests, emails, and general clients’ requests for technical support both remote and on sites 
  • Set up, configure, and support internal client networks and servers 
  • Recommend upgrades, patches, and new software/ hardware equipment 
  • Use internal Professional Service Automation (PSA) system to document, track, and monitor problems to ensure a timely resolution 
  • Manage communication with various vendors regarding purchasing new software and hardware equipment 
  • Execute scheduled quarterly network administration level processes and tasks on clients’ sites 
  • Develop and maintain excellent client relationships 
  • Participate in internal and external training 
  • Attend internal company and external client scheduled onsite and/or remote meetings 

Qualifications:

  • A Bachelor’s degree in a related field and a minimum of seven (7) years of related experience and training are a must 
  • A Microsoft Certified IT Professional (MCITP) and/or CompTIA’s Network+/A+ certifications are a plus 
  • Previous experience in IT, customer service, or other related fields 
  • Experienced with Cisco Meraki, SonicWall, or Fortinet firewalls 
  • Experienced with Dell, HP/Aruba, and Cisco switches (IP Helper, vLANs, and MAC Auth) 
  • Knowledgeable of Unifi, Meraki, or Ruckus wireless access points (setup, configuration, and troubleshooting) 
  • Strong knowledge of Windows Server 2008-2019 (Active Directory, Domain Controller, File Server, DFS, DNS and DHCP services) 
  • A wide degree of creativity and latitude is expected 
  • Ability to install, configure, manage, and troubleshoot Windows server operating systems 
  • Strong knowledge of VMWare vSphere and vCenter systems and clusters 
  • Knowledgeable of TCP, DNS, DHCP, SNMP, iPSEC, and SSL protocols 
  • Strong knowledge of Active Directory user management, security policies, and group policies 
  • Fluent with Azure AD/ Office 365 and Google apps cloud maintenance and management 
  • Master in Windows 10/11 and Mac OS operating systems 
  • Ability to build rapport with our clients 
  • Strong and positive troubleshooting and critical thinking skills 
  • Ability to read, analyze, and interpret common scientific and technical journals, bulletins, and documents 
  • Ability to respond to common inquiries or complaints from customers or members of the IT community 
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form 
  • Ability to deal with problems involving several concrete variables in standardized situations 
  • Experience in a multi-client environment 
  • Strong organization, oral and written communication skills 
  • Analytical skills with particular attention to detail 

Apply Now!

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