Team Lead II

Location: Philippines
Work Arrangement: Work from home
Work Hours:
9 AM – 6 PM Pacific Standard Time, follows Philippine holidays

The Role:

The Team Lead will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs.

Essential Functions:

  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Understand the business, priorities, and agenda of clients to manage the day-to-day operations
  • Monitor performance metrics and ensure delivery of targets/goals
  • Coordinate work activities with the operations manager
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Comply with reporting requirements of each team handled
  • Provide coaching, feedback, and annual performance reviews
  • Conduct training needs analysis in collaborating with the operations manager
  • Participate in creating training programs and developmental opportunities for direct reports
  • Monitor and impose compliance to company policies and procedures
  • Facilitate formal corrective action in collaboration with HR
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)

Qualifications:

  • Bachelor’s degree holder 
  • Seasoned leader (assistant manager level) w/ at least 5 years people management experience 
  • In-depth knowledge of performance metrics 
  • In-depth knowledge of project management principles 
  • Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,) 
  • Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers) 
  • Technical savvy and have the propensity to learn new technology or platform in a short period of time 
  • Strong organization, oral and written communication skills 
  • Aptitude in data management, analytics, reporting preparation 
  • Uncompromising professional standards and integrity 

Apply Now!

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